Returns Policy

The Purchaser has a statutory right to cancel their order and receive a full product value refund on any mail order purchase with the exception of Special Orders.

To cancel, the Purchaser must send the original or copy invoice along with full written reasons for the return, such written reasons and invoice to be received by the Company within fourteen working days of the Purchaser receiving the said Goods. The return of Goods will be permitted in only limited circumstances if the Goods are received in their original packaging, labelling, complete with any accessories, manuals or other documentation and undamaged. (Original invoice will be returned to Purchaser in the event of more than one item being sold on it).

No returns will be permitted under any circumstances without prior written (email or letter) authorisation from intobikes.co.uk and a valid returns number.

Exhausts cannot be returned if they have been run for any period.

Tyres - no refund can be given if tyres have been fitted.

Goods must be returned to the Company in a condition, which would be acceptable to our supplier for return. In addition, the supplier has to give full refund and report to the Company before any refund can be offered to a Purchaser.

Special Orders, i.e. Products not normally stocked by the Company and advised as being special at the time of order, items personalised or made to the Purchaser's specification may only be returned if goods are faulty or were supplied incorrectly.