Returns Policy

1. Personal Customers

   1. Residents within the European Union

      This policy does not apply to the following goods, which are exempt from the right to cancel:

      1. Goods manufactured and/or personalised to your specification
      2. Goods which have been used prior to being returned
      3. DVDs or other electronic media which has been opened
      4. Products where the safety seal has been damaged or removed

      You can cancel your contract at any time up to 14 working days after the day of delivery (your statutory right is 7 working days). To do this, please email us or write to us, quoting your order number. We will email details of how to return the goods to us along with the RMA number to use.

      You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

      If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. You will be liable for any damage or loss of goods returned to us until the goods have been received by us in as new condition. For your own protection, we suggest that you use a reputable shipping company and recommend that you use an insured service.

      If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. If we send a shipping company to collect the goods from you and the goods are not available for collection, additional charges will be levied by the shipping company and consequently charged to you. If we have not already refunded you, any charges will be deducted from your refund amount. If we have refunded you, we will invoice you for the outstanding amount and expect to receive payment from you within 7 working days.

      Please return the goods with their original undamaged packaging, labelling, complete with any accessories, manuals or other documentation and undamaged.

      We will refund the original purchase price of the goods returned and received in satisfactory condition.

      This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

   2. Residents outside of the European Union

      Personal customers who do not reside within the European Union may only return goods for refund if supplied by us faulty or misdescribed. To do this, please email us or write to us, quoting your order number. We will email details of how to return the goods to us along with the RMA number to use. Please ensure you have selected your goods correctly before placing your order.

2. Business Customers

   Business customers may only return goods for refund if supplied by us faulty or misdescribed. To do this, please email us or write to us, quoting your order number. We will email details of how to return the goods to us along with the RMA number to use.

   If returning goods you must ensure that the goods are packaged adequately to protect against damage. You will be liable for any damage or loss of goods returned to us until the goods have been received by us in satisfactory condition.

   Goods remain the property of intobikes.co.uk until paid for in full.